Production Office Assistant

Job Type:

Full Time

Job Level:

Entry Level

Salary / Pay Range:

$25,000 – $35,000 year

Supplemental Pay:

Location:

In-person at our 720 5th Ave Mansfield, OH 44905 office

Schedule:

Monday–Friday, 8 AM–5 PM (occasional Saturdays as needed).

Department:

Customer Service

Work Remotely:

Description

We’re seeking a driven, self-motivated Production Office Assistant to join our fast-growing, local, family-owned exterior remodeling company in Mansfield, Ohio. Become an integral part of our team, resolving customer questions, coordinating projects and driving company success while enjoying a workplace that values your contributions!

Why Choose All American Roof Pros?

We’re not your typical construction company. We stand out through innovation, exceptional customer service and a vibrant culture that our team takes pride in. Enjoy office cookouts, team-bonding activities and a supportive environment where you’ll love coming to work!

We’re committed to your personal and professional growth through hands-on training, company trips, and performance-based incentives. While we provide the tools for success, we expect you to bring a strong work ethic—no handouts here! If you’re hungry to grow, we’ll empower you to achieve your goals.

Requirements

High school diploma or equivalent.
Valid driver’s license.

Our Culture Matters!

We’re selective because we value a team that fits our family-run, passionate culture. To show you’re serious, send us your resume with a cover letter including a short unique message (e.g., why you’re excited to join a growing roofing company). We can’t wait to grow with you!

Apply Today!

Join a team that’s redefining exterior remodeling. All American Roof Pros is an equal opportunity employer, welcoming diverse candidates who share our commitment to excellence.

Why All American Roof Pros?

We strive to be unlike any other construction company. Not only through innovation to stay ahead of competitors in our customer’s eyes but also by building a culture that team members take pride in.

We want our team to ENJOY coming back to the office for cookouts, team bonding activities and more!
Not only will we make sure you have FUN while working but we’ll do everything in our power to ensure your personal and professional success. We will also help you develop as an integral part of our team. We do this through OUR own hands-on training and continued education via company trips and incentives, while generously pouring back into our people as much as we can.

Now, we can’t give you work ethic so please don’t expect a handout. If you have the hunger for success we WILL give you the TOOLS to reach your goals.

Responsibilities

Collaborate with the Production Manager and team to ensure seamless project execution
Resolve customer inquiries and complaints with empathy and professionalism
Document inquiries, requests, resolutions, and follow-ups with precision
Perform data entry with a keen eye for detail and accuracy
Manage customer communications from project start to final payment
Escalate inquiries to the appropriate department or person per company guidelines
Schedule materials and production crews to keep projects on track
Support sold projects from contract to completion, ensuring customer satisfaction
Maintain a clean, organized office environment

Qualifications

- Experience in office administration or customer service (construction industry a plus)
- Familiarity with CRM platforms and basic PC/Mac skills
- Strong Google Sheets/Docs Experience
- Strong verbal and written communication skills to build rapport with clients
- Ability to adapt to changing priorities and customer needs in a fast-paced environment
- Proven ability to resolve customer issues promptly and professionally
- Deadline-driven, detail-oriented and highly organized
- Ability to multitask and work independently with minimal supervision
- Bi-lingual (Spanish/English) is a plus but not required

Key Qualities

Honest, reliable team player who takes initiative.
Innovative and resourceful problem-solver.
Servant leader with a friendly, professional demeanor.

Benefits

Paid time off, paid holidays, 401K, and bonus opportunities.

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