Office Assistant

Job Type:

Full Time

Job Level:

Entry Level

Salary / Pay Range:

$25,000-$35,000 per year

Supplemental Pay:

Location:

720 5th Ave Mansfield, OH 44905

Schedule:

Department:

Work Remotely:

Description

We’re excited to announce that All American Roof Pros is growing and seeking a motivated Office Administration team member to join our family and veteran-owned exterior remodeling company! Joining our team means not just a job but a gateway into a career filled with opportunities and growth within an innovative environment that emphasizes both personal and professional development.

The Office Assistant role is stationed at our office and is not remote, ensuring a hands-on approach in our team-oriented setting. We’re set apart by our commitment to innovation and a culture that encourages fun and teamwork through cookouts, bonding activities, and more, creating an enjoyable and supportive work environment.

Why All American Roof Pros?

We strive to be unlike any other construction company. Not only through innovation to stay ahead of competitors in our customer’s eyes but also by building a culture that team members take pride in.

We want our team to ENJOY coming back to the office for cookouts, team bonding activities and more!
Not only will we make sure you have FUN while working but we’ll do everything in our power to ensure your personal and professional success. We will also help you develop as an integral part of our team. We do this through OUR own hands-on training and continued education via company trips and incentives, while generously pouring back into our people as much as we can.

Now, we can’t give you work ethic so please don’t expect a handout. If you have the hunger for success we WILL give you the TOOLS to reach your goals.

Responsibilities

Work directly with the Production Manager and Production Team to organize and facilitate project needs.
Schedule production crews properly and efficiently to ensure smooth operations.
Order materials for projects while managing timescales
Handle customer inquiries and complaints with professionalism and escalate issues as necessary according to company guidelines.
Document all inquiries, requests, resolutions, and follow-up tasks to maintain clear and effective communication.
Display a courteous and empathetic attitude to all customers, aiming to resolve issues and foster positive relationships.
Assist with every sold project to completion, ensuring consistency and quality throughout the customer journey.

Qualifications

Strong ability to focus on details to ensure accuracy and efficiency in all tasks.
Excellent organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
Experience in office administration and customer service, with a background in CRM platforms and basic computer skills (PC/Mac).
Outstanding communication skills, both verbal and written, essential for internal coordination and customer interface.
Adaptability to changing priorities and customer needs, demonstrating flexibility in a dynamic environment.
Proven ability to resolve customer issues effectively and efficiently with a high level of customer service orientation.
The ability to work independently with minimal supervision and an eagerness to learn and take initiative.
A friendly and professional demeanor that enhances team and customer relations.
Honesty, reliability, and innovation with a team-player attitude focused on collective success.
Bi-Lingual capabilities are preferred to enhance communication with a diverse workforce.
High school diploma or equivalent; higher education is an advantage.
Driver’s License Required

Office Assistant

Description

Why All American Roof Pros?

Responsibilities

Qualifications

Key Qualities

Benefits

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